Data protection statement
This data protection statement is a joint statement from kmp. Sprachenservice GmbH & Co. KG and kmp. Services GmbH.
§ 1 Information about the collection of personal data
(1) The following provides information about the collection of personal data when using our website. Personal data is any personally identifiable information, e.g. your name, address, email address and user behaviour.
(2) The controllers as per Article 4(7) EU General Data Protection Regulation (GDPR) are
kmp. Sprachenservice GmbH & Co. KG
71065 Sindelfingen, Germany
kmp. Services GmbH
71065 Sindelfingen, Germany
(See our Imprint page.)
You can reach our shared Data Protection Officer at
or at our postal address by adding an FAO marker for “Der Datenschutzbeauftragte”.
(3) When you contact us by email or using our contact form, we save the data provided by you (your email address, name and telephone number) in order to respond to your query. The data we collect in this case is deleted once we no longer need it, or its processing is restricted if it must be stored in order to meet legal retention obligations.
By sending us an email you are providing your consent for us to process your data in accordance with Article 6(1)(a) GDPR.
(4) If we outsource individual functions of our offering to commissioned service providers or would like to use your data for marketing purposes, we will inform you in detail of the relevant processes below. We will also specify the defined criteria for the storage duration.
§ 2 Your rights
(1) You have the following rights regarding your personal data:
– The right of access
– The right of rectification or erasure
– The right to restrict processing
– The right to object to processing
– The right to data portability
(2) You also have the right to lodge a complaint about the processing of your personal data by us with a data protection supervisory authority.
§ 3 Collection of personal data when visiting our website
(1) If you use our website purely for informational purposes – i.e. you do not register with us or otherwise transfer information to us – we only collect the personal data transmitted by your browser to our server. If you wish to view our website, we collect the following data, which we require for technical purposes in order to display our website correctly and ensure its stability and security (the legal basis here is set out in Article 6(1)(f)):
– IP address
– Date and time of visit
– Time zone difference from Greenwich Mean Time (GMT)
– Content of request (specific page)
– Access status/HTTP status code
– Data volume transmitted in each case
– Referrer URL (website you were on from which you switched to our website)
– Operating system and its interface
– Language and version of browser software
(2) In addition to the aforementioned data, cookies are saved on your computer when you use our website. Cookies are small text files stored on your hard drive and assigned to the browser you are using. They provide certain information based on how the cookies are set (in this case by us). Cookies cannot run programs or transfer viruses to your computer. They are used to make our website more user-friendly and effective overall.
- a) This website uses the following types of cookies, the scope and function of which are explained in the following:
- – Session cookies (b)
- – Permanent cookies (c).
- b) Session cookies are automatically deleted when you close your browser. They store a “session ID”, which is used to assign different requests from your browser to the shared session. They are used to recognise your computer again if you return to our website during a session. Session cookies are deleted when you log out or close your browser.
- c) Permanent cookies are automatically deleted after a specific period of time, which can differ depending on the cookie. You can delete cookies at any time in your browser’s security settings.
- d) You can configure your browser settings as desired and block the acceptance of cookies, for example. Please note, however, that you may not be able to use all of the functions of this website if you do that.
- f) The Flash cookies used are not recorded by your browser, but instead by your Flash plugin. We also use HTML5 storage objects, which are stored on your device. These objects store the required data regardless of the browser you use and do not have an automatic expiry date. If you do not want Flash cookies to be processed, you need to install a corresponding add-on, such as “Better Privacy” for Mozilla Firefox (https://addons.mozilla.org/en-US/firefox/addon/clear-flash-cookies/?src=search) or the Adobe Flash Killer cookie for Google Chrome. You can prevent the use of HTML5 storage objects by setting your browser to private mode. We recommend regularly deleting your cookies and browser history.
§ 4 Additional functions and offers on our website
(1) In addition to purely informational offerings, our website also provides different services that may interest you. To use these services, you generally have to provide additional personal data, which we use to provide the service in question and for which the aforementioned principles of data processing apply.
(2) We sometimes use external service providers to process your data. These service providers have been carefully vetted and commissioned by us, are bound to operate according to our instructions and are regularly audited.
(3) We may also pass on your personal data to third parties if contracts or similar services are offered by us in conjunction with partners. More information on this will be provided when you are prompted to provide additional personal data.
(4) If our service providers or partners are based in a country outside of the European Economic Area (EEA), we will inform you of the consequences of this in the description of the offer.
§ 5 Objecting to or withdrawing consent for the processing of your data
(1) If you have provided your consent for us to process your data, you can withdraw this consent at any time. Such a withdrawal prevents us from legally processing your personal data once you have informed us of your intent to withdraw your consent.
(2) If we base the processing of your personal data on the balance of interests, you can object to its processing. This is the case when processing your data is not required especially to fulfil a contract, which is presented by us in each case in the following description of the functions. In exercising such an objection, we request that you provide the reasons for why your personal data should not be processed by us as it has been. In the case of a justified objection, we will check the facts of the matter and either stop or adapt the processing of your data or will demonstrate compelling legitimate grounds for continuing said processing.
(3) Naturally you can object to the processing of your personal data for the purposes of marketing and data analysis at any time. You can submit your objection to processing for marketing purposes using the following contact details: kmp. Sprachenservice GmbH & Co. KG/kmp. Services GmbH, Neckarstr. 16, 71065 Sindelfingen, Germany, or by email: firstname.lastname@example.org.
§ 6 Use of Google Analytics
(1) This website uses Google Analytics, a web analysis service offered by Google Inc. (“Google”). Google Analytics uses “cookies”, which are text files that are stored on your computer to allow an analysis of your use of the website. The information concerning your use of this website that is generated by the cookies is generally transmitted to a server operated by Google in the USA and stored there. If IP anonymisation is activated on this website, Google will truncate your IP address within Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases is your full IP address transmitted to a Google server in the USA and stored there. Google uses this information on behalf of the website operator to evaluate your use of the website, compile website activity reports and provide further services associated with the use of both the website in particular and the internet in general to the website operator.
(2) The IP address transmitted from your browser as part of Google Analytics is not compiled with other Google data.
(3) You can adjust your browser settings to prevent cookies from being stored; if you do so, however, please be aware that you then may not be able to use the full scope of functions offered by this website. You can also prevent the collection of data generated by the cookies and related to your use of the website (including your IP address) and the processing of this data by Google by downloading and installing the browser plug-in provided at the following link: http://tools.google.com/dlpage/gaoptout.
(4) This website uses Google Analytics with the “_anonymizeIp()” extension. This code truncates IP addresses before they are processed further, so that no personal identification can occur. If a person is identified using the collected data, this data is automatically excluded and the personal data is deleted immediately.
(5) We use Google Analytics to analyse the use of our website and make regular improvements. The statistics we acquire through this tool can be used to improve our website offering and make it more interesting for you as the user. In exceptional cases where personal data is transferred to the USA, Google has agreed to comply with the EU–US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework. The legal basis for using Google Analytics is Article 6(1)(f) GDPR.
(7) This website also uses Google Analytics to analyse visitor flows across devices, which is carried out using a user ID. You can disable the cross-device analysis of your website use in your account under “My Account”, “Personal info & privacy”.
§ 7 Use of Matomo (formerly Piwik)
(1) This website uses the web analysis service Matomo to analyse the use of our website and make regular improvements. The statistics we acquire through this tool can be used to improve our website offering and make it more interesting for you as the user. The legal basis for using Matomo is Article 6(1)(f) GDPR.
(2) Cookies (more information on this can be found in section 3) are stored on your computer for this analysis. The controller stores the collected information solely on its server in Germany. You can prevent this analysis by deleting existing cookies and blocking the acceptance of cookies. If you block the acceptance of cookies, please note that you may not be able to use the full functionality of this website. Blocking the acceptance of cookies is possible in your browser settings. Blocking the use of Matomo is possible by removing the following tick mark and enabling the opt-out plugin: https://matomo.org/docs/privacy/.
(3) This website uses Matomo with the “AnonymizeIP” extension. This code truncates IP addresses before they are processed further, so that no direct personal identification can occur. The IP address transmitted from your browser via Matomo is not compiled with other data collected by us.
(4) The Matomo program is an open source project. Information from the third-party service provider on data protection can be found at: https://matomo.org/docs/privacy/
§ 8 Integration of Google Maps
(1) We use Google Maps on this website. This allows us to display interactive maps directly on our website and makes it easy for you to use the map function.
(2) By visiting the website, Google is notified that you have accessed the specific page in question of our website. The data specified in section 3 of this data protection statement is also transmitted. This takes place regardless of whether you have an account with Google and are logged in, or whether you do not have any Google account. If you are logged into your Google account, your data is directly assigned to your account. If you do not want your data to be assigned to your Google profile, you must log out before activating the button. Google saves your data as a usage profile and uses it for the purposes of marketing, market research and/or as needed in the setup of its website. This type of analysis takes place (even for users who are not logged in) particularly to provide personalised marketing and inform other users of social networks about your activities on our website. You have the right to object to the creation of this usage profile, in which case you need to direct your objection to Google.
(3) Further information on the purpose and scope of data collection and its processing by the plugin provider can be found in the data protection statements of the service provider. You can also find additional information there concerning your rights and setting options for the protection of your privacy: https://policies.google.com/privacy?hl=en. Google also processes your personal data in the USA and has agreed to comply with the EU–US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.
§ 9 Use of Google AdWords Conversion
(1) We use Google AdWords to promote our attractive offers on external websites through marketing. We can use the data from the marketing campaigns to determine how successful the individual marketing activities are. In doing so we try to present you with ads that are of interest to you, in order to make our website more appealing to you and achieve a fair calculation of marketing costs.
(2) These marketing tools are supplied by Google through its “Ad Server”. We use Ad Server cookies for this, which can be used to measure certain success indicators, such as the appearance of ads or clicks by users. If you reach out website through a Google ad, a cookie is stored on your PC by Google AdWords. These cookies generally expire after 30 days and will not be used to personally identify you. The data stored with this cookie as analysis values generally includes the unique cookie ID, the number of ad impressions per placement (frequency), the last impression (relevant for post-view conversions) and opt-out information (a marker that indicates that the user no longer wants to be targeted).
(3) These cookies allow Google to recognise your browser. If a user visits certain pages of the website of an AdWords customer and the cookie stored on their computer has not yet expired, Google and its customer can see that the user clicked on the ad and was directed to this page. Every AdWords customer is assigned a different cookie. Cookies can therefore not be tracked across websites of different AdWords customers. We ourselves do not collect or process any personal data in the course of the aforementioned marketing activities. We only receive statistical analyses from Google. We can use these analyses to determine which of the marketing activities used are especially effective. We do not receive further data from the use of this marketing tool, and in particular we cannot identify users based on this information.
(4) Based on the marketing tools used, you browser automatically establishes a direct connection to Google’s server. We do not have any influence over the scope and further use of data collected by Google through the use of this tool. To the best of our knowledge, the following takes place: By integrating AdWords Conversion, Google is informed when you have accessed the corresponding part of our website or clicked on our ad. If you are registered for a Google service, Google can assign your visit to our website to your account. Even if you do not have an account with Google, the service provider can obtain and save your IP address.
(5) You can block this tracking process in different ways: a) by changing the settings in your browser software – blocking third-party cookies is an especially effective way to prevent ads from third-party providers; b) by disabling cookies for conversion tracking by setting your browser so that cookies from the domain “www.googleadservices.com” are blocked, https://adssettings.google.com/, whereby this setting is deleted when you delete your cookies; c) by disabling interest-related ads from providers which are part of the self-regulating campaign “About Ads” via http://www.aboutads.info/choices, whereby this settings is deleted when you delete your cookies; d) by permanently disabling ads in your browser (Firefox, Internet Explorer or Google Chrome) at the following link: http://www.google.com/settings/ads/plugin. Please note, however, that you may not be able to use all of the functions of this website in this case.
(6) The legal basis for processing your data is Article 6(1)(f) GDPR. Our legitimate interest lies in the targeted marketing of our services. Further information on data protection at Google can be found here: https://policies.google.com/privacy?hl=en and https://services.google.com/sitestats/en.html. Alternatively, you can visit the website of the Network Advertising Initiative (NAI) at http://www.networkadvertising.org. Google has agreed to comply with the EU–US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.